Jag fick mitt skal från Rearth igår. Blev mycket besviken då skalet har dålig passform längs med hela vänstersidan. Mejlade till Rearth och påpekade att jag fått deras första modell och att jag vill ha den uppdaterade modellen. Fick detta svar tillbaka. Fattar jag rätt att jag har fått det omgjorda skalet så att skicka ett nytt skulle inte lösa mitt problem utan att de ger mig pengarna tillbaka ist? Mycket konstigt då det finns bevis på youtube att de har släppt en utgåva två av skalet och det är inte den jag har
Dear Robin,
Thank you for contacting Rearth. I’m very sorry to hear, you're not completely satisfied with the revision of our new case.
Not too long ago, our manufacturer notified us. Due to the round design of the Nexus 4, the revised case will not fit as tightly, as some would prefer.
However, the revised version is our best design to date, from the expert designers at our manufacturing plant. There are several cases that use two major materials.
The two materials are composed of hard plastic and TPU. There's an advantage to TPU.
The flexibility enables it to tightly fit. It can be stretched, when placing your device into the case.
Meanwhile, on the other hand, the hard plastic cases lack flexibility. So with that being said, it makes it that much more difficult, to produce a molding that holds onto the round edge.
Because of the round edges of the Nexus 4, issuing a replacement case will be the same, end result. We are able to issue a refund without a replacement, to resolve the issue.
Please indicate, if this is a suitable solution. Your patronage is appreciated.
PS, please provide the order number. It'll be used for us to further assist you.
Kind Regards,
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