Dear xxxx
We are extremely sorry to inform you that the delivery of your package was unsuccessful and your item was sent back to us.
Your goods are back in our warehouse. This is a delivery error that is unfortunately beyond our control.
Please understand that in such case we can only compensate you partially as shipping fees are charged by the shipping agents.
Kindly note
Gearbest does not make any profit on shipping.
As a gesture of good will we can offer you the following 3 solutions to resolve this issue:
The cost is 7.46 USD.
1) Partial refund to your
Gearbest Wallet as store credit
If you choose to be refunded to your Wallet, we will refund you the product cost minus any insurance and shipping fees and a handling fee. We will refund you 422.53 USD and additionally offer you extra points on your
Gearbest account for discounts on your future purchases.
(You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.). This refund will be processed within 24 hours.
Learn more about wallet benefits :
http://www.gearbest.com/about/gb-wallet.html
Learn more about points benefits :
http://www.gearbest.com/about/about-points.html
2) Partial refund to your original payment account
We can refund you 422.53 USD to your original payment account.
For PayPal refunds, please allow 48 hours for the refund to appear in your account.
Again we apologize for any inconvenience caused.
Please inform us of your decision, we look forward to hearing from you soon.
Best Regards
Grace_Mei
GearBest Customer Service
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