Fråga: Curve Card - samla alla betalkort i ett kort

Diskussion i 'Betaltjänster och fintech' startad av dalton, 20 aug 2018.

  1. ganmo

    ganmo Senior Droid Medlem

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    bernard gillar detta.
  2. katho

    katho Android Medlem

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    bernard gillar detta.
  3. bernard

    bernard Droidmin Moderator

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    Jag tyckte nästan att det var för bra för att vara sant, men samtidigt är det ju mycket tråkigt då det hade varit en helt ypperlig funktion för de som samlar poäng.


    Har väl egentligen svårt att se hur EU:s konkurrenslagar skulle hjälpa Curve. Amex har inget monopol och de borde väl ändå ha rätt att välja med vilka parter de vill upprätta avtal? De är ingen bank (i vilket fall de har andra skyldigheter).
     
  4. dagr

    dagr Adult Droid Medlem

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    Förr om åren var Amex ganska värdelöst då det var så många handlare som blockerade transaktioner med dem. När vi körde kortbetalningar på firman så var det inte en chans att vi skulle använda dem då de tog så hög avgift. Är det bättre nuförtiden eftersom det här med Amex-funktionalitet verkar vara så populärt/efterfrågat?
     
  5. gneken

    gneken Professional Droid Medlem

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    har hört att Amex har sänkt avgifterna.
     
  6. dajle

    dajle Youth Droid Medlem

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    Visa och Mastercard är ett betalningsnätverk som banker kan ansluta sig till. Amex är både betalningsnätverk och "bank". Avgifter var ett stort problem men i dag så finns det fler internationella betaltjänster på marknaden som har bättre avtal med betalningsnätverken. Butikerna betalar därför en fast avgift per köp, oavsett kort.
     
  7. dagr

    dagr Adult Droid Medlem

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    Curve har publicerat info som beskriver vad som har hänt och vad de vill göra framöver. I korthet så hoppas de att Amex/Curve-kunderna skall göra sig hörda samt att EUs PSD2-direktiv och lagar skapade utifrån det skall hjälpa dem att få tillbaka funktionen. Se nedan. Jag är mycket tveksam till att de kommer lyckas.

    Bringing Amex Back to Curve

    Curve_TCB

    You are probably aware that American Express has decided to block our customers from adding their Amex cards to Curve and making top-ups to their e-wallets. Amex has given no good or fair reason for their decision and we believe it to be entirely disproportionate and discriminatory to Curve and our joint customers.

    Although Amex cardmembers represent a small percentage of our customers, we believe Amex decision to be wrong. We believe consumers should be able to decide how they wish to access their money, and that progress should not be stifled by the whims of giants. So we decided to stand for what we believe in: that real innovation can prevail. Curve is an original and groundbreaking product that gives you, the consumer, greater control over your money and we are convinced that this is worth fighting for.

    Before I ask for your support of Curve in its fight for innovation and a level-playing field, let me share how this situation with Amex has come about.

    Amex First Comes to Curve

    In 2016, when we launched Curve in Beta, we accepted Amex cards as one of our funding options, alongside Visa and Mastercard. We soon found out that Amex did not like this operating model, and were promptly told to remove Amex support from Curve. Back then we were a small startup with limited resources and, though disappointed, we were forced to acquiesce and continue to grow our business without them. This was a time before the game-changing PSD2 4 came into force and regulations did not forbid Amex from doing so.

    Although Amex’s market share of total card payments is less than 10% in the UK, it is a leader in the rewards market. Curve cardholders who also have an Amex card represent a small segment of our customers, but for them, Curve can’t be ‘All Your Cards in One’, and they still need to carry two cards in their wallets. Moreover, the bigger problem these users have is that Amex acceptance in the UK and Europe is low, so they can’t use their Amex as much as they’d like to. All of the above explains why many of these customers asked Curve to bring back support for the Amex network.

    PSD2 Introduces a Level-Playing Field

    In January 2018, the EU’s PSD2 came into law in the UK under PSR 2017, and turned the payments industry on its head. It opened up the payments market to competition and innovation. In particular, it ensured that companies could access all payment networks (including Amex) on a level-playing field along with every other fee-paying and legitimate payment service provider.

    As a consequence of this radical change, Curve applied for a new merchant account with Amex and signed a Merchant Services Agreement on the 23rd of March 2018. The Amex team knew the history with Curve but were very happy to start working with us again. In fact the leadership team at Amex Europe were supportive and engaging and we jointly came up with the traditional top-up (prepaid) model approach that Curve launched this week.

    In particular, I personally spoke with Amex’s Head of Merchant Services in Europe, who gave his support and endorsement to our plan, understanding that the top-up model they requested differed markedly from how we operate with other card networks. He was happy to have this distinction.

    Aside from having a standard merchant agreement with Amex - allowing Curve to accept Amex cards like any other merchant - Curve never had a formal ‘partnership’ with Amex, nor have we sought such an arrangement.

    On the 19th of November, we re-launched Amex to a small group of Curve customers, as we do with any product (‘Closed Beta’). It is important to note that the Closed Beta wasn’t part of an agreed roll-out with Amex, nor was there ever a discussion on needing permission from Amex to roll it out to our customer base. Based on the agreement with Amex from March 2018 and the information we had, Curve could have rolled out Amex support to all its customer base in November - when the MVP was ready. The Closed Beta results were remarkable. Around 500 customers topped-up over £1 million in less than a month and their activity on the Curve platform increased by 25%.

    Daily communication with Amex employees was nothing but positive and encouraging throughout our Beta launch. They did express a desire to be involved in our launch communication plans and requested a meeting to align communications prior to our wider launch. The meeting was postponed to early January and then moved again at their request to Monday 21st of January. We continued to push back our main Amex launch accordingly, in order to respect their wishes.

    The Meeting on Monday 21st of January

    The official reason given for this meeting was to discuss Curve’s PR strategy for the main Amex (‘Open Beta’) launch, knowing that we planned to launch shortly. Instead, to our surprise, the Amex team stated that they were unhappy with the Beta, acting as if it were a joint operation. Amex raised concerns over customer experience without giving more details. This flew in the face of the data we had collected and our direct customer feedback.

    To be absolutely clear - this was the first time Amex ever mentioned any uneasiness with the integration, and it was never the case that we required Amex approval for the launch. Curve received written approval to launch Amex support in Curve the moment Amex signed the Merchant Service Agreement.

    We reminded Amex that strictly speaking we did not have a partnership but rather a Merchant Service Agreement, and if they wished to terminate it, the contract required Amex to give Curve 180 days’ notice. Moreover, we shared our legal opinion that by doing so they might be in breach of payment regulations and could demonstrate clear anti-competitive behaviour if they prevented Curve from accessing the Amex network - as they allow exactly the same functionality to other merchants, such as Paypal, Upay and Yoyo Wallet.

    The meeting finished without Amex giving us any formal notice and we agreed to continue the conversation at their offices at a later date.

    Amex Launch vol 2

    Our launch was planned for Monday 28th January. With this in mind, we decided to regroup to reflect: what would be best for our customers? Should we delay yet once again to an unspecified date, or launch? We decided to move forward with the launch for several reasons. Our Merchant Services Agreement was perfectly valid and our top-up mechanism was known and agreed-upon with Amex. Moreover, our legal advice told us we were protected by regulations, and Amex were unable to prevent Curve from accessing its network.

    The first day of the Amex launch was remarkable. Curve customers, especially those who were already Amex cardholders, gave us positive feedback on social media, and spent more than £450,000 on Curve via Amex in one day.

    Then, the bombshell. On Tuesday 29th January at 4.46pm UK time, Amex notified us that they were terminating their Merchant Services Agreement with Curve with immediate effect. With that move, and based on legal advice we received, Amex breached their contract with Curve, failed to give appropriate notice, breached PSR regulations, and demonstrated clear anti-competitive and anti-innovation behaviour. Most importantly, Amex seemed to show a total disregard for its own customers’ interests.

    Next Steps and What You Can Do to Support Us

    We know that without your help we wouldn’t have achieved the heights we have reached to date. With your interests in mind, and our mission to deliver a truly innovative product, we intend to challenge Amex’s decision. We believe financial freedom is the future and we are prepared to fight for yours. This is not really about Curve or Amex; this is about you. It is about putting the customer at the centre and fostering a level-playing field in the financial space.

    To be clear, we are not asking you to slander Amex - we are still trying to understand the reasons behind their actions and hope to reach a commercial resolution. We have already sent a letter to them to reconsider their decision and have given them reasonable time to comply. Failure to do so will mean that we will be forced to exercise our rights in the courts and to submit complaints to the relevant regulators in the UK and Europe.

    You can support our cause by tweeting to the PSR and FCA 5 , and letting Amex know your thoughts 11. Explain the benefits you see in supporting Amex in Curve, how it increases competition and choice, and request to review their decision.

    We’re sorry for any inconvenience caused to Amex card members, and we hope to resume Amex support in Curve soon. We will update you as soon as we have any further information.

    Shachar
     
  8. M203

    M203 Adult Droid Medlem

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    Har ett shell mastercard. Lagt till det till Curve i appen men det går inte att verifiera. Lyckats godkänna verifieringsköpet i mobilt bankid men inget dyker upp på kontoutdraget, någon som lyckats?
     
  9. svenix

    svenix Android Apprentice Medlem

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    Med mitt Preem Mastercard var jag tvungen att verifiera med "micro charge".
     
  10. M203

    M203 Adult Droid Medlem

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    Ja, precis. Jag kommer dit dvs jag kan godkänna det i mobilt bankid appen men det blir aldrig något draget så jag kan se kod i kontoutdraget.
     
  11. Gunr

    Gunr Youth Droid Medlem

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    Hade samma strul med mitt ICA kort. Verkar som dom har det lite svajigt då och då...
     
  12. svenix

    svenix Android Apprentice Medlem

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    Om jag minns rätt så ska du väl inte godkänna något med bankid när du gör en "micro charge". Bankid använder du väl för den andra verifieringsprocessen 3DSecure, vilket inte fungerade för mig.

    Med "micro charge" så debiterar Curve ett litet belopp till kortet som de sedan omedelbart betalar tillbaka. Sedan tar det 2-3 dagar innan du kan se koden på kontoutdraget.
     
    bernard, chraist och Gunr gillar detta.
  13. M203

    M203 Adult Droid Medlem

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    Ja oavsett så fungerar det inte. Varken eller.
     
    bernard gillar detta.
  14. Gunr

    Gunr Youth Droid Medlem

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    Har också strul att verifiera kort nu. Får bara upp en vit bild.
     

    Bifogade filer:

  15. dhanjel

    dhanjel Senior Droid Medlem

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    Dum fråga kanske, och har kanske tagits upp tidigare. Men hur fungerar det rent krasst, när det är ett GBP kort. Om jag kör ett köp i sverige på 100 SEK, åker jag på några växlingsavgifter SEK->GBP->SEK?

    Har kortet liggandes, men har inte orkat aktivera det :)
     
  16. Glis

    Glis Adult Droid Medlem

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    Nej du betalar i SEK om du handlar i SEK och kortet är i SEK.

    Så har du ett kort i SEK från någon svensk bank och handlar för 100 kr på ICA så kommer det dras 100 kr och stå 100.00 kr i terminalen.
     
    bernard gillar detta.
  17. Buzz

    Buzz Android Apprentice Medlem

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    Fast du kan få frågan om du vill betala i SEK eller GBP. Eller att texten i terminalen (delvis) byts till engelska...
     
  18. svenix

    svenix Android Apprentice Medlem

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    I appen ställer du in vilken valuta det underliggande kortet är i. Om du sedan handlar i samma valuta blir det inga växlingar.
     
    ganmo och dhanjel gillar detta.
  19. ganmo

    ganmo Senior Droid Medlem

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    Fick äntligen svar från deras support och det gick bra för mig att få legacy black kortet då jag skickade in min request innan de tog bort möjligheten :)

    Förresten någon som har en status uppdatering om stödet för att använda AMEX? är det dött eller kommer det komma tillbaka snart?
     
  20. gneken

    gneken Professional Droid Medlem

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    De försöker få tillbaka amex-stödet.