Welcome to Borderlinx. This is 'Vivian'. How may I help you today?
Vivian: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
Vivian: Hi
Andreas: Hi
Vivian: Andreas please take invoice from the DHL
Vivian: And forward invoice to us
Vivian: We will refund money to you
Andreas: How do I do that? They expect payment on the 19th of July
Vivian: Okay
Andreas: So, if I pay the invoice, will you refund me?
Vivian: Then you can pay to them and take invoice from them
Vivian: Yes our billing team will refund you for same amount
Andreas: Ok. Where do I send a copy of the invoice?
Vivian: Our Email id is ***@borderlinx.com
Andreas: I got the invoice from DHL with "snail mail"? Should I scan it or can I just send the amount and my bank account number?
Vivian: You have to scan DHL invoice and send soft copy to us
Vivian: We will check it and then will refund to you
Andreas: Ok, I will scan it tomorrow and send it to the email address you specified
Andreas: Thank you very much, Vivian!
Vivian: Okay
Vivian: Welcome
Vivian: Bye
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