Who will repair your device?
TradingShenzhen relies on partners in Germany, Austria or Poland for small repair jobs. These partners often have spare parts and the necessary know-how to carry out such repairs. If the repair can be carried out at one of our partners, you will usually have the device back quickly.
In some cases, it is advisable to have the device repaired directly by the manufacturer. In this case, we redirect it to its respective manufacturers and make sure that the device gets back to you as soon as possible. They do not charge any costs during the warranty: TradingShenzhen will take care of the return shipment costs.
And that's how easy it is:
- The customer sends the device (Please pay attention to the packaging!)
- The unit is accepted and checked by our repair partner
- The repair partner performs the repair
- Quality control checks your device
- After successful repair, the device will be sent back to the customer
If your device still falls under warranty, TradingShenzhen will pay for the repair. Is your device a little bit older? No problem: Even after the warranty coverage end, we will not let you down. In case of repair by our partner, you, as a TradingShenzhen customer will get a discount on all repairs.
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