Hello Markus ,
Honestly , I m sorry to inform that the stock of aurora is limited , and not enough in our much orders .
So, we should be delivery one by one accroding to the placing date and ship then . I am really whish you can try to understand our situation , anyway , it was really about that , yes , we got the stock , but it is small qty , then we could not arrange to send it to your in time , it is our mistake , cox it is really not enough. Today . it came to us 10pcs Aurora , then we are think to ship you today .But once we test to know , something wrong flash point in the screen , we could not ship to our customer , cox thi is the problem in quality ! So , how can i do that !???? Everyday , once i open the computer , then many many customers who will push me and threaten me about the order , i am feel so annoy like this . Firstly , i have said many sorry about we could not send you device on time . sorry and sorry about that ! This is one of the customer who came from your country , this is our dialogue last week , and you can try to read it and i wish you could be great understand for my sutiation . Now , i would like to refund your payments , but according to the rule of aliexpress , you should " confirmed the goods received " Firstly , but actually you have received it yet . but this is the rule for refund .Then we will call alibaba.com to refund your payment , another way , you confirmed the goods recieved , then we refund you payment via paypal account , it will be refund you within 24hours . Pls kindly write me to know what is your comments .
Best regards,
David
Conversation Copy :
ch111362178 (15:49:17):
Hello when can you delivery my order 1006868096?
David (15:54:38):
hello
Let me check it
David (15:55:43):
Hello
Adriano
sorry about that
would you like to be more patient about this model
cox it is the short supplying by factory
David (15:56:58):
it is stockout, then we have no goods to ship customer right moment
sorry about that
ch111362178 (15:57:37):
How long do you think? it seems yes the supply is complicated now
David (16:00:05):
yes
cox the supplying link is got something wron
wrong
ch111362178 (16:00:39):
Yes I read many stories I know its not your fault
David (16:00:43):
it is stockout in each store around whole market in China
ch111362178 (16:01:08):
Yes understand
David (16:01:11):
yes , thank you so so much for your great understanding
Sir
you r good customer for us
I will try to send you free gift in your next order from us
David (16:02:31):
once you placed the order for us ,you might mentioned me about the free gift , i will send sleeve case and screen protector for your great understanding in last order
ch111362178 (16:08:20):
David I think I would like to cancel my order, I will reorder again when supply is better maybe.
Can you make refund to me?
David (16:13:11):
yes
i wrote the message in your order
ch111362178 (16:15:15):
Ok David, thanks for your help and sorry for cancel, I know its not your fault.
Have a nice day!
David (16:19:02):
thank you for your understanding
Adriano
best understanding customer you are
ch111362178 (16:19:47):
Haha I work with many Chinese company so I know to understand problems like this^^
David (16:20:05):
cool
ch111362178 (16:20:14):
Many supplier from Shenzhen area
David (16:20:18):
yes
that is right
ch111362178 (16:21:49):
Anyway thanks and take care, bye!
I will think again if I cancel or not lol I dont decide yet^^
David (16:23:09):
okay
take your time
Best regards,
David
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