Om det är fler än jag och
@zero som undrar vad fan som händer så är svaret att ingen vet, allra minst Samsung tydligen.
Orkar inte översätta nu men här är sammanfattningen jag skickade in på Samsung community som svar på vad som inte funkar som förväntat:
Regarding this abysmal Order status experience:
It doesn't really convey any feeling of reassurance that absolutely no one knows exactly what the status of my specific phone and order is.
On my order page the status is
"Order placed".
In my email on January 27, I received the status
"Customizing", but it still today only says
"order placed" on the order page(!?). And the complete chain of statuses are five in number so there's still a way to go.
When I ordered (Jan 14th at 17:41) the shop page said "ships from the 29th". This has later been changed to say ships within 4-6 weeks for people who order now.
You Elin, said that they will start being sent 4-6 weeks
after release (that's 4-6 weeks after the 29:th, so at the earliest on February 26th). If I ask a Samsung support representative I will get slightly different answers depending on who I ask, something vague about 4-6 weeks and differing between from order date, release date or other.
A bunch of Englishmen and Frenchmen got their phones on the 3rd and 4th of February, even goodie bags (tripod, water bottles etc. etc.).
Americans and others who have not received theirs yet have received "shipping dates" and status updates such as "Preparing shipping" etc. last week and this week.
How is it possible that a shipping estimate for a simple phone order can extend one and a half months? From the 29th of January until the 12th of March. And that it differs wildly depending on who you ask in your organization.
I do not think we as customers here are demanding anything unreasonable, I buy lots of electronics and new phones every year, things like this usually work extraordinarily much better in all other places.
However, I think the simultaneously different order statuses and the highly uncertain and unspecific delivery date for an item that costs 15.000SEK is pretty unreasonable.
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