Sony Ericsson
Hi all, I've got some new information on this.
First of all we'd like to apologies to those of you who have this crack in the housing of your Xperia arc.
This does not affect the performance of the handset in any way but if you wish to have this fixed we will do this under warranty if you send the phone to a repair centre.
(This is new information passed out to all our repair centres so to those of you who have been told this is not covered by warranty - now it is.)
The easiest way would normally be to contact the dealer where the phone was bought and ask for a repair. They will send the phone to one of our authorized repair centres.
Contact the local support office if you have any questions about the repair routines in your country.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
Let me know if you have any questions. I'll do my best to answer them all.
-Markus
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