Hi Mikael,
Thank you for contacting Google Pay support, My name is Ellena. This is a follow up email with regards to our chat conversation.
I understand that you are concerned about being unable to add cards to contactless payments.Please be assured, we will definitely check the information for you immediately and help you with the best possible resolution.
With the information you have provided we have looked into your account details and confirmed that there are no issues with your Google Pay account to make in-app/online and in-store payments.However, we see there is a specific card ending with **** and ****,**** to the Google Wallet, your card issuer needs to delete the existing tokens and generate a new one for the card they have issued.
Tokens are the virtual account number generated by the card issuer to secure the payments that you make using Google Wallet. When you attempt to make payments at the stores, instead of revealing your original card details Google uses the virtual account that has been generated by the card issuer to secure your payment details.
As these virtual account numbers are generated by the card issuers, they're the one who can generate the virtual account numbers for the card they have issued. For this specific instance, we would recommend you to contact the card issuer and inform them to delete the existing tokens and generate a new one, this will help you to add and use the card with Google Wallet for contactless payments.
As an alternative, you can add and use a different
supported card with Google Wallet for contactless payments.
Could you please help us with the below information:
- As we discussed in chat, informed that you have already contacted the bank and they were informed there are no issues from their end. We request you to please help us with the confirmation letter from the bank's end.
Again, we apologize for any inconvenience caused. This is done solely for the safety of your payment information. I appreciate your time and understanding during this process.
Feel free to reach out to us anytime, if you've any other queries. We're available 24/7 at your service. Your convenience, security and utmost satisfaction is what we strive for.
Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.
Thanks!
Ellena
The Google Support Team
Google Help Center
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